Armani Exchange Reviews

If I could give them zero I definitely give them. They are liers. I purchased on August 9 and still I couldn't get my items. I asked refund they didn't do. It is worst company and service. Everytime I am calling the agent told me they investigate and someone email or call me but almost month I couldn't get my refund or items

There is no way I am buying from Armani Exchange again. Bought some items on sale as a gift for my husband. Delivery was quite slow.

The items were not true to size and an L ended up feeling more like an M or even smaller. The quality of the materials felt more like a Primark and not a reputable expensive brand.

Decided to send back - the UPS guy told me I needed some additional paperwork as the package was going to Italy. The trouble was that the paperwork wasn't included with the goods.

Went on their website to check the returns procedure. Apparently, you had to fill in some form, then get a return code. I tried but the system showed my order reference as invalid, so contacted the customer services. They sent me a pdf form (not type in) to fill in (by hand?), and then I had to obtain some return code from God knows where. WHATEVER!!!! Sorry I just couldn't be asked.

I don't have time to be going backwards and forwards with the customer service. The returns process should be very easy and straightforward and not so complex and ridiculous.

Their returns policy also states that I had to return the dustbag (which I understand was a plastic bag?) otherwise they would have to charge me (like how much, 10p for a plastic bag?). However, I received my order without one, so just wondering where should I have got one from.

It appears that I am not the only person who finds the returns logistics ridiculous, so the brand really needs to improve.

I therefore decided I will give this as a present to one of the family members (what an expensive one indeed!) and will never be ordering from Armani Exchange again.

Refunds process is atrocious. This is the second time I am having an issue with A/X. Fool me once, shame on you. Fool me twice, shame on me. Never again!

I returned items the very next day after I recived them as 3 white clothing pieces were all a different shade of white. The goods are now stck in a warehouse in Italy but they expect me to chase UPS when I used their own return label.

Absolute shambles. In all honesty this has to be the worst logistics operation I have ever seen in the UK. I am not sure wh the weak link is among UPS, Yoox and A/X

Absolutely terrible! I returned a parcel to them and after 7 weeks they still have not processed my refund.

I have spoken to them directly on the phone and they have confirmed through tracking they have the items and keep lying about my refund. They are now no longer responding to emails. They steal your money and have terrible customer services. Do not buy from them!

I have ordered male sneakers from UK, in 9 days time I have received them.
Correct size number, half number sizes can be purchased on this original website only!
If I get them, so why not purchase one more pair🤔!!

Very bad customer service disrespectful workers did not speak to me respectfullly I came in for a return and they bluntly disrespectfully said no. The managers name is Anna Martin and the other manager is Oscar periz

I bought Padded jacket with duck down,and jacket quality is simple terrible,zipp is not working properly and down/feather is coming out .I understand that I won’t get any refund because I already wear that jacket but those issues I find out meanwhile I’m wearing it and I want warn others that quality of products are very cheap,I bought another down jacket from Tommy Hilfiger and I have no issues with it.There’s no option to contact with them and I can’t return that bloody jacket

Ordered two vests a month ago. First of all their seizes are not accurate at all. A size XS is waaaay too large, looks like a L or even XL vest.
I returned my order the next day. It arrived at the depot not much later. I still haven't heard from Armani though. Their contact gives an error message. So it's impossible to contact them about it. Worst shopping experience. Don't buy anything from these scammers

Terrible quality and waaayy to big. A size XS vest is actually size L. Don't buy here.

Also they do not give refunds and it's impossible to contact them. Filling in the contact form leads to an error message.

Purchased 3 pairs of Armani jeans and 2 of them the pockets had torn not great quality very disappointing